The IT Infrastructure Technical Specialist is responsible for the administration, support, implementation, and continuous improvement of the organization's network, server, storage, virtualization, and communications infrastructure.

This role serves as a senior technical resource responsible for maintaining reliable, secure, and scalable technology services while supporting operational needs and infrastructure projects. The position combines day-to-day operational support with hands-on engineering, troubleshooting, and project implementation responsibilities.

The successful candidate will work across multiple technology platforms and be expected to independently manage technical initiatives, support critical infrastructure, and assist in the planning and implementation of future improvements.

*This is a full time position located at NANA Worley headquarters in Anchorage, AK*

*This position qualifies for the NANA Worley employee referral program, available only to current NANA Worley employees*

Infrastructure Operations

• Maintain and support enterprise network, server, storage, and virtualization environments.
• Monitor infrastructure performance, availability, and capacity.
• Troubleshoot and resolve complex technical issues.
• Perform system maintenance, upgrades, and lifecycle management activities.
• Support disaster recovery and business continuity objectives.
• Maintain infrastructure documentation and operational procedures.

Network Administration

• Administer switching, routing, wireless, and remote connectivity solutions.
• Support network security technologies and perimeter controls.
• Troubleshoot network performance and connectivity issues.
• Participate in network design, upgrades, and modernization efforts.
• Maintain network documentation and configuration standards.

Systems Administration

• Support physical and virtual server environments.
• Administer Windows and/or Linux server platforms.
• Support enterprise services such as authentication, file services, DNS, DHCP, and remote access technologies.
• Manage system updates, patching, and maintenance activities.

Security Support

• Assist with implementation of cybersecurity controls and best practices.
• Support vulnerability remediation activities.
• Review and respond to infrastructure-related security alerts and events.
• Participate in security improvement initiatives and compliance activities.

Project Implementation

• Participate in infrastructure projects from planning through implementation.
• Assist with technology refreshes, migrations, upgrades, and deployments.
• Coordinate activities with vendors and internal stakeholders.
• Test and validate solutions before production deployment.
• Document implemented solutions and operational procedures.

Telecommunications and Unified Communications

• Support voice and communications platforms.
• Assist with implementation and troubleshooting of telephony and collaboration technologies.
• Support connectivity and communications infrastructure as required.

• Associate's degree, Bachelor's degree, or equivalent professional experience in Information Technology, Computer Science, Engineering, or a related discipline.

Experience

• 5+ years of experience supporting enterprise infrastructure environments.
• Experience administering network and server technologies.
• Experience troubleshooting complex technical issues.
• Experience implementing infrastructure projects.
• Experience working in multi-platform technology environments.

Preferred Qualifications

• Enterprise networking platforms
• Firewall technologies
• Virtualization environments
• Storage platforms
• Backup and recovery solutions
• Unified communications platforms
• Cloud technologies
• Industry certifications are desirable but not required.

Core Competencies

• Technical troubleshooting
• Infrastructure administration
• Project implementation
• Documentation and knowledge management
• Problem solving and root cause analysis
• Customer service and communication
• Planning and organization
• Ability to learn new technologies quickly
• Independent decision making
• Team collaboration

Technical Skills

Candidates are not expected to have experience with every technology currently used by NANAWorley.  Experience with equivalent technologies and demonstrated ability to learn new platforms is strongly valued.

Networking

• Enterprise switching and routing
• TCP/IP networking
• VLANs and network segmentation
• Wireless networking
• VPN and remote access technologies
• Network troubleshooting and analysis

Infrastructure

• Virtualization platforms
• Windows Server administration
• Linux administration
• Enterprise storage solutions
• Backup and recovery technologies
• High availability and resiliency concepts

Security

• Firewall administration
• Network security principles
• Identity and access management concepts
• Vulnerability management
• Security monitoring and incident response support

Cloud and Modern Workplace Technologies

• Microsoft 365
• Cloud platforms (Azure, AWS, or similar)
• Hybrid infrastructure environments

Automation and Tools

• Scripting or automation experience preferred
• PowerShell, Python, or equivalent automation technologies
• Infrastructure monitoring and management tools

Current Technology Environment

The organization currently utilizes technologies including:

• Enterprise networking infrastructure
• Next-generation firewalls
• Virtualized server environments
• Windows and Linux systems
• Enterprise storage platforms
• Backup and disaster recovery solutions
• VoIP and SIP communications systems
• Microsoft 365 services

Equivalent experience with comparable technologies will be considered.

Working Conditions and Physical Requirements

• Office-based work environment; noise level is usually quiet
• Primarily office‑based in Anchorage, AK
• May require occasional after‑hours support for critical incidents or maintenance activities
• Frequently required to sit; occasionally required to walk, stand, talk, hear, and use hands
• May occasionally lift or move up to 25 pounds
• Reasonable accommodations will be made for individuals with disabilities to perform essential functions